Monotype incident
Error rate increased on Extensis Connect Login
Monotype experienced a critical incident on July 2, 2026 affecting login, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 08:30 AM UTC
We’re aware of an issue affecting Extensis Connect login for some of our customers and are actively investigating. Our engineering team is on it, and we’re working to get everything back to normal as quickly as possible. We’ll keep you updated right here.
- identified Jul 02, 2026, 09:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 02, 2026, 10:25 AM UTC
The fix has been applied, and we’re starting to see services recover. We’re closely monitoring system performance to ensure everything remains stable. We’ll keep watching things and share any updates here.
- resolved Jul 02, 2026, 11:26 AM UTC
The issue has been fully resolved, and all services are now functioning normally. We sincerely apologize for the disruption and appreciate your patience throughout the process.
- postmortem Aug 27, 2026, 09:56 AM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://monotyperca.s3.us-east-1.amazonaws.com/2026/07/02/RCA\_Extensis\_Connect\_2026-07-02.pdf](https://monotyperca.s3.us-east-1.amazonaws.com/2026/07/02/RCA_Extensis_Connect_2026-07-02.pdf)