Monnit incident

Service Disruption

Minor Resolved View vendor source →

Monnit experienced a minor incident on April 3, 2026 affecting Web Portal and Gateway Service and 1 more component, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 04:44 PM UTC
Resolved
Apr 03, 2026, 08:01 PM UTC
Duration
3h 17m
Detected by Pingoru
Apr 03, 2026, 04:44 PM UTC

Affected components

Web PortalGateway ServiceNotification DeliveryWebhook DeliveryRest APIWeb StorePartner Order API

Update timeline

  1. investigating Apr 03, 2026, 04:44 PM UTC

    We are investigating a service disruption affecting all production services.

  2. monitoring Apr 03, 2026, 05:15 PM UTC

    We were able to get the secondary database node to take over processing. We’re monitoring that, and still evaluating root cause.

  3. resolved Apr 03, 2026, 08:01 PM UTC

    All services restored