Monnit incident

Service Outage

Minor Resolved View vendor source →

Monnit experienced a minor incident on October 5, 2026 affecting Web Portal and Gateway Service and 1 more component, lasting 5h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 09:20 PM UTC
Resolved
Oct 06, 2026, 03:00 AM UTC
Duration
5h 39m
Detected by Pingoru
Oct 05, 2026, 09:20 PM UTC

Affected components

Web PortalGateway ServiceNotification DeliveryWebhook DeliveryRest APIStaging Test ImplementationWeb StorePartner Order API

Update timeline

  1. investigating Oct 05, 2026, 09:20 PM UTC

    We are currently investigating a service outage.

  2. investigating Oct 05, 2026, 10:15 PM UTC

    We have failed over to our secondary datacenter and services are online. We are continuing the investigation with our primary datacener.

  3. identified Oct 06, 2026, 12:47 AM UTC

    Primary Datacenter web and app servers have been restored. Database is still running in secondary datacenter without full redundancy while our administrators work to restore full redundancy.

  4. resolved Oct 06, 2026, 03:00 AM UTC

    Resolved