MongoDB incident

MongoDB Atlas BI Connector: Connections and queries fail

Major Resolved View vendor source →

MongoDB experienced a major incident on April 17, 2026 affecting MongoDB Atlas for Government, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 05:03 PM UTC
Resolved
Apr 21, 2026, 01:45 PM UTC
Duration
3d 20h
Detected by Pingoru
Apr 17, 2026, 05:03 PM UTC

Affected components

MongoDB Atlas for Government

Update timeline

  1. investigating Apr 17, 2026, 05:03 PM UTC

    We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.

  2. identified Apr 17, 2026, 08:24 PM UTC

    We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.

  3. monitoring Apr 20, 2026, 07:17 PM UTC

    A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.

  4. resolved Apr 21, 2026, 01:45 PM UTC

    This incident has been resolved.