Molecule Outage History

Molecule major outage View live status →

Molecule had 13 outages in the last 2 years totaling 61h 31m of downtime — averaging 0.5 incidents per month.

There were 13 Molecule outages since September 9, 2024 totaling 61h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.molecule.io

Critical September 7, 2026

Molecule EU Outage - Resolved

Detected by Pingoru
Sep 07, 2026, 07:08 AM UTC
Resolved
Sep 07, 2026, 07:59 AM UTC
Duration
51m
Affected: Molecule Europe
Timeline · 3 updates
  1. investigating Sep 07, 2026, 07:08 AM UTC

    We are aware of an issue currently preventing users in Europe from accessing the Molecule app. Our team is actively investigating the matter, and we will provide an update as soon as we have more information. Thank you for your patience.

  2. investigating Sep 07, 2026, 07:39 AM UTC

    We are aware of an issue currently preventing users in Europe from accessing the Molecule app. Our team is actively investigating the matter, and we will provide an update as soon as we have more information. Thank you for your patience.

  3. resolved Sep 07, 2026, 07:59 AM UTC

    Molecule EU is now back up and processing normally. There may be a delay as it works through the queue, but P&Ls should be ready shortly.

Read the full incident report →

Major August 20, 2026

CME is UP

Detected by Pingoru
Aug 20, 2026, 02:56 PM UTC
Resolved
Aug 20, 2026, 03:15 PM UTC
Duration
19m
Affected: Molecule
Timeline · 2 updates
  1. investigating Aug 20, 2026, 02:56 PM UTC

    We are currently investigating an issue with our CME trade adaptor that started around 9:30am CST which is affecting our US based customers. We'll provide more information as soon as we can but are working to re-establish our connection.

  2. resolved Aug 20, 2026, 03:15 PM UTC

    We resolved an issue with our CME trade adaptor that started around 9:30am CST which affected our US based customers. We have re-established our connection and we have captured all of trades that may have been impacted during the outage. Please let [email protected] know if you discovery anything amiss.

Read the full incident report →

Major April 28, 2026

Auth0 - Elevated Errors on Public Cloud Environments

Detected by Pingoru
Apr 28, 2026, 09:41 PM UTC
Resolved
Apr 28, 2026, 10:41 PM UTC
Duration
59m
Affected: Auth0 User AuthenticationAuth0 User Authentication
Timeline · 1 update
  1. monitoring Apr 28, 2026, 09:41 PM UTC

    We continue to monitor the Auth0 status but have not registered any impacts to the Molecule platform at this time. However, since user logins may be impacted, we continue to stay alert. Please report any login issues to [email protected] immediately.

Read the full incident report →

Major April 15, 2026

Report Outtage - Resolved

Detected by Pingoru
Apr 15, 2026, 11:07 AM UTC
Resolved
Apr 15, 2026, 12:58 PM UTC
Duration
1h 50m
Timeline · 5 updates
  1. identified Apr 15, 2026, 11:07 AM UTC

    We have identified the issue causing the current outage of our reporting capabilities within Molecule. This is isolated to reports and all other functionality remains functional. We are working on a resolution and will be back with you shortly.

  2. identified Apr 15, 2026, 11:33 AM UTC

    We are working to resolve the issue causing the current outage of our reporting capabilities within Molecule. This is isolated to reports and all other functionality remains functional. We are working on a resolution and will be back as soon as we have an update.

  3. identified Apr 15, 2026, 12:05 PM UTC

    Molecule's reporting functionality is currently unavailable. We are actively working with our third-party vendor to resolve the issue. All other features remain fully operational. We will provide an update as soon as possible.

  4. identified Apr 15, 2026, 12:33 PM UTC

    Our team is actively working with our third-party vendor to restore reporting services as quickly as possible. All other functionality remains unaffected. We appreciate your patience and will share another update shortly.

  5. resolved Apr 15, 2026, 12:58 PM UTC

    Reporting services have been fully restored. We appreciate your patience while we worked to resolve this issue and apologize for any disruption to your workflow.

Read the full incident report →

Notice February 13, 2026

Morningstar settlement market data not loading

Detected by Pingoru
Feb 13, 2026, 09:25 AM UTC
Resolved
Feb 13, 2026, 10:16 AM UTC
Duration
51m
Timeline · 4 updates
  1. investigating Feb 13, 2026, 09:25 AM UTC

    We are currently experiencing a technical issue which has prevented the Morningstar settlement market data from updating for yesterday (2026-02-12). Separately, no copied market data has been generated for today. Our Engineering team is actively investigating the issue. We will provide an update as soon as the matter has been resolved. Thank you for your understanding.

  2. investigating Feb 13, 2026, 09:50 AM UTC

    Market data is loading on delay. Performance is degraded due to a large market file. We have scaled up our processing workings to handle the load. We investigating further to ensure full processing of market files and will continue to monitor until we are confident this is resolved. Everything else is up, working and accessible.

  3. monitoring Feb 13, 2026, 10:02 AM UTC

    We are monitoring the market data which continues to load after we scaled up our workers to handle the processing. A large data file backed up our processing of market data which we are now steadily processing. We are actively checking data across all customers to ensure market data has loaded. Please contact [email protected] if you are missing market data.

  4. resolved Feb 13, 2026, 10:16 AM UTC

    An EU Severity 1 incident occurred where market data is not loading or copying, causing downtime for customers; the issue was triggered by a web alert and began at 9:22:03 AM UTC on 2/13/2026 (the incident was created by a web alert at 8:51:02 AM UTC); the cause is EU workers not scaling up because the Horizontal Pod Autoscaler didn't obtain CPU metrics, and the response involved manually scaling the workers to process the market data queue first and verifying customer accounts. Further root cause analysis will be performed and actions taken to ensure this scaling issue doesn't reoccur. We apologize for any interruption in your daily business.

Read the full incident report →

Minor October 20, 2025

Degraded Processing Times

Detected by Pingoru
Oct 20, 2025, 01:23 PM UTC
Resolved
Oct 21, 2025, 12:10 AM UTC
Duration
10h 46m
Affected: Molecule
Timeline · 4 updates
  1. investigating Oct 20, 2025, 01:23 PM UTC

    We are currently experiencing an issue with our cloud provider that is causing delays in data processing. We are working to resolve this as quickly as we can and will continue to post periodic updates as we have them. We appreciate your patience as we work through this.

  2. identified Oct 20, 2025, 05:39 PM UTC

    Our cloud provider is continuing to work through a widespread issue impacting the region where our U.S. application runs. We spent the morning testing solutions to run resources in a cloud region that is not impacted and we are confident that we can do so if the need arises. Up to this point, we have not had a major impact to our application, however, workload typically increases in the afternoon when end-of-day data processing begins. We are prepared to deploy additional resources in the second region to keep up with data processing. We will continue to provide updates throughout the afternoon.

  3. monitoring Oct 20, 2025, 08:20 PM UTC

    Our cloud provider has addressed the issue and we can confirm improvements. Earlier this afternoon, we deployed additional resources to a second region to keep up with workload. We will continue to monitor our resources closely and provide periodic updates.

  4. resolved Oct 21, 2025, 12:10 AM UTC

    This incident has been resolved. We appreciate your patience while working through this.

Read the full incident report →

Notice September 9, 2024

Molecule Outage

Detected by Pingoru
Sep 09, 2024, 07:15 PM UTC
Resolved
Sep 09, 2024, 06:30 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Sep 09, 2024, 07:15 PM UTC

    On September 9, 2024, users experienced an outage from approximately 18:21 UTC to approximately 18:37 UTC. We apologize for the inconvenience and will provide an update with details in the coming days.

  2. postmortem Sep 12, 2024, 01:27 PM UTC

    **Summary of Incident** On September 9, 2024, between 18:22 UTC to approximately 18:37 UTC, a brief service disruption impacted our Europe-based users. We regret any inconvenience caused and thank you for your patience and understanding. \*\*What happened?\*\*An outage affected access to our system for users in Europe for a period of 15 minutes. \*\*Why?\*\*The outage occurred due to a human error while preparing for disaster recovery testing, which inadvertently led to the removal of critical system resources. **Corrective/Preventive Actions**To prevent similar incidents in the future, we are the following action: * **Enhanced Protections**: Implement additional safeguards in Molecule's test and production environments to prevent accidental removal or interruption of critical components. We sincerely appreciate your continued patience and understanding as we work to improve the reliability of our services.

Read the full incident report →