Modo Labs incident

Issue with upstream provider.

Major Resolved View vendor source →

Modo Labs experienced a major incident on August 23, 2022 affecting Modo App Center and Modo Communicate and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2022, 11:24 PM UTC
Resolved
Aug 24, 2022, 03:00 AM UTC
Duration
3h 36m
Detected by Pingoru
Aug 23, 2022, 11:24 PM UTC

Affected components

Modo App CenterModo CommunicateModo Authenticate

Update timeline

  1. investigating Aug 23, 2022, 11:24 PM UTC

    We are experiencing DNS issues with an upstream provider. App center is currently unavailable. Modo Application servers and native application usage are not affected.

  2. monitoring Aug 24, 2022, 01:35 AM UTC

    The upstream provider has lessened the impact of the DNS outage but has not fully resolved the issue.

  3. resolved Aug 24, 2022, 03:00 AM UTC

    This incident has been resolved.