Modo Labs incident

Analyze Degraded Performance

Minor Resolved View vendor source →

Modo Labs experienced a minor incident on July 10, 2024 affecting Modo Analyze, lasting 20h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2024, 07:10 PM UTC
Resolved
Jul 11, 2024, 03:30 PM UTC
Duration
20h 20m
Detected by Pingoru
Jul 10, 2024, 07:10 PM UTC

Affected components

Modo Analyze

Update timeline

  1. investigating Jul 10, 2024, 07:10 PM UTC

    We are investigating an issue with Modo Analyze. Analyze performance may be degraded and some information may fail to load.

  2. identified Jul 10, 2024, 07:36 PM UTC

    The issue has been identified. The "Engagement" widget has been disabled on the "Usage Summary" screen while a resolution is put in place. The resolution is expected to take up to 24 hours. All other aspects of Analyze should continue to function normally.

  3. resolved Jul 11, 2024, 03:30 PM UTC

    A fix has been applied and Analyze is functioning normally.