Mode Analytics experienced a minor incident on March 19, 2024 affecting Reports and Dashboards, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 19, 2024, 07:43 PM UTC
Our Engineers have identified an issue where some visualizations are failing to render properly in the Report View. They are actively working on a fix. Please reach out to Support via either the chat widget or email [email protected], and we will update you on our progress.
- identified Mar 19, 2024, 08:01 PM UTC
Mode has received reports blank reports for some customers. Our Engineers are deploying a fix for this now. If you experience any visualizations failing to render in either the Chart Editor or Report View, please perform a hard refresh (Shift-Command-R in most browsers) to get the latest files. Please let Support if you were impacted and if this fix addressed the issue. You can let us know either by chat or email ([email protected]). Thank you,
- monitoring Mar 19, 2024, 08:25 PM UTC
Our Engineers have deployed a fix. Charts with Shared Axis have resumed rendering properly.
- resolved Mar 19, 2024, 11:35 PM UTC
This incident has been resolved.