Mode Analytics incident

Notebook library installation issues and outbound connections

Notice Resolved View vendor source →

Mode Analytics experienced a notice incident on April 4, 2024 affecting Site and API and Notebooks: Python & R, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 01:23 PM UTC
Resolved
Apr 04, 2024, 03:31 PM UTC
Duration
2h 7m
Detected by Pingoru
Apr 04, 2024, 01:23 PM UTC

Affected components

Site and APINotebooks: Python & R

Update timeline

  1. investigating Apr 04, 2024, 01:23 PM UTC

    We're currently experiencing issues with library installations in our Python and R notebooks, as well as establishing outbound connections. This may affect new and existing reports. Additionally, making API requests is also not functioning as expected. Our team is actively investigating the root cause of this issue. We will provide further updates as we make progress in identifying and addressing the problem. In the meantime, please reach out to Mode Support ([email protected]) for any additional questions or concerns.

  2. investigating Apr 04, 2024, 03:02 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 04, 2024, 03:31 PM UTC

    This incident has been resolved. We recommend refreshing your browser, restarting the Notebook, and then running the code to ensure everything is functioning correctly. Thank you for your patience.