Mode Analytics incident
Scheduled emails not being sent to some recipients
Mode Analytics experienced a minor incident on April 4, 2024 affecting Report Run Scheduler, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2024, 05:26 PM UTC
We are currently investigating an issue where some scheduled emails may not be sent to some recipients. We recommend sharing the emails manually to those users who have not received emails in their inbox while we look into this on our end. Please also reach out to Mode Support ([email protected]) if you believe to be impacted by this.
- investigating Apr 05, 2024, 04:18 PM UTC
We are continuing to investigate this internally to identify the source of the issue. We continue to recommend manually sharing reports where possible if a recipient has not received a scheduled email.
- monitoring Apr 05, 2024, 09:49 PM UTC
A fix has been implemented and we are actively monitoring the results on our end. If users are not receiving scheduled emails please write in to Mode Support ([email protected]) so we can assist. Thank you for your continued patience as we continue resolving this issue.
- resolved Apr 08, 2024, 06:27 PM UTC
This incident has been resolved. Thank you for your patience as we worked to provide a solution.