Mode Analytics incident
Intermittent connection failures when running queries or reports
Mode Analytics experienced a minor incident on April 3, 2024 affecting Data Source Connectivity - Direct Connect and Data Source Connectivity - Bridge, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2024, 04:45 PM UTC
We are currently investigating an issue where intermittent connection failures may occur when running queries or reports. If you encounter any connection error messages when running queries and reports please write in to Mode Support ([email protected]) and retry the run.
- investigating Apr 03, 2024, 10:46 PM UTC
We are continuing to investigate this issue to identify the cause and possible solutions. If you encounter any connection related errors when running queries or reports please write in to Mode Support ([email protected]) so we can assist.
- investigating Apr 05, 2024, 04:16 PM UTC
We are continuing to investigate this issue internally and collaborating with third-party providers identify the issue and appropriate solution. Our recommendation remains to re-run queries or reports that fail with connection related errors. Feel free to reach out to Mode Support ([email protected]) for any questions or concerns.
- investigating Apr 06, 2024, 12:02 AM UTC
We are continuing to investigate this issue in collaboration with our third-party providers. If you do encounter any connection related errors when running queries reports feel free to reach out to Mode Support ([email protected]) so we can assist where possible. Thank you for your continued patience as we continue working towards a resolution.
- resolved Apr 08, 2024, 10:28 PM UTC
We have implemented temporary remediations that we believe will prevent the failure from occurring. However, we are still investigating the root cause. Processing delays may occasionally occur while we work through the issue with our third party vendors.