Mode Analytics experienced a minor incident on May 29, 2024 affecting Ticketing System - Intercom, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Ticketing System - Intercom
Update timeline
- monitoring May 29, 2024, 03:09 PM UTC
We are experiencing a performance issue with our ticketing system which impacts our ability to respond quickly to chats and emails. The vendor is actively working on it. We are following through with our vendor and will post an update once it's resolved. Thank you for your patience!
- resolved May 29, 2024, 05:23 PM UTC
This incident has been resolved.