Mode Analytics incident

Intermittent Notebook Session Failures

Notice Resolved View vendor source →

Mode Analytics experienced a notice incident on August 12, 2024 affecting Notebooks: Python & R, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 07:48 PM UTC
Resolved
Aug 12, 2024, 08:54 PM UTC
Duration
1h 6m
Detected by Pingoru
Aug 12, 2024, 07:48 PM UTC

Affected components

Notebooks: Python & R

Update timeline

  1. investigating Aug 12, 2024, 07:48 PM UTC

    We are currently investigating an issue with unexpected termination of some notebook sessions, which display the error message: "Notebook session unavailable". This may be affecting some users. Our team is actively working to identify the root cause and implement a resolution. We will provide updates as soon as we have more information. Thank you for your patience.

  2. identified Aug 12, 2024, 08:05 PM UTC

    The issue has been identified, and the team is actively working on implementing a fix.

  3. monitoring Aug 12, 2024, 08:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2024, 08:54 PM UTC

    This incident has been resolved.