Mode Analytics incident

Error message on API Keys management page in Workspace Settings

Minor Resolved View vendor source →

Mode Analytics experienced a minor incident on September 11, 2024 affecting Site and API, lasting 9h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 01:18 PM UTC
Resolved
Sep 11, 2024, 10:41 PM UTC
Duration
9h 23m
Detected by Pingoru
Sep 11, 2024, 01:18 PM UTC

Affected components

Site and API

Update timeline

  1. investigating Sep 11, 2024, 01:18 PM UTC

    Users accessing the API tab in their Workspace Settings may experience an error message. This issue is preventing users from accessing the API key management interface, impacting their ability to create new keys or manage existing ones. Our team is actively investigating and working to resolve this. We will provide updates as soon as more information is available. Thank you for your patience.

  2. resolved Sep 11, 2024, 10:41 PM UTC

    Our engineers have deployed a fix for this issue. A browser refresh may be necessary but the API tab is now accessible. Thank you for your patience as we worked to resolve this.