Mode Analytics experienced a major incident on September 19, 2024 affecting Site and API, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Site and API
Update timeline
- investigating Sep 19, 2024, 07:23 PM UTC
We are aware of an issue where users are unable to authenticate via SSO. We are investigating the issue and will provide an update shortly on a fix.
- resolved Sep 19, 2024, 07:31 PM UTC
Our engineers have pushed a fix and users should now be able to successfully authenticate. Please refresh and retry authentication through the appropriate sign-in methods. Thank you for your patience as we worked to resolve this.