Mode Analytics experienced a major incident on October 3, 2024 affecting Ticketing System - Intercom, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Ticketing System - Intercom
Update timeline
- investigating Oct 03, 2024, 04:38 PM UTC
We are still receiving tickets but the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
- resolved Oct 03, 2024, 06:09 PM UTC
We have resolved the issue and are resuming normal operations. There may be a delay as we continue to work through the backlog. Please reach out to your Account Team to raise any priority issues rather than raising additional tickets. Thank you for your patience.