Mode Analytics experienced a critical incident on February 21, 2025 affecting Discovery Database, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2025, 12:20 AM UTC
We are aware of and investigating an issue that is intermittently blocking scheduled updates to the Discovery Database's data feed at the table level resulting in incomplete, stale, or incorrect data.
- identified Feb 21, 2025, 08:30 PM UTC
We have identified that the issue previously reported as causing degraded performance has escalated and is now significantly impacting the functionality of the Discovery Database. Our team is actively investigating the root cause and working to resolve the problem as quickly as possible.
- identified Feb 22, 2025, 04:15 AM UTC
Our Engineers have deployed a mitigation to address the degraded performance in the Discovery Database. The changes may not take effect before the next scheduled daily run. We expect to perform additional work next week during normal business hours to rectify the situation.
- resolved Feb 23, 2025, 10:12 PM UTC
We believe this issue to now be resolved.