Mode Analytics experienced a minor incident on April 24, 2025 affecting Ticketing System - Intercom, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Ticketing System - Intercom
Update timeline
- investigating Apr 24, 2025, 08:15 PM UTC
The Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
- resolved Apr 24, 2025, 08:20 PM UTC
Intercom access is recovering and the Support team will resume operations as normal.