Mnemom incident

Agent claim and AI gateway (LLM inference) are down

Major Resolved View vendor source →

Mnemom experienced a major incident on September 24, 2026 affecting Customer availability (Agent claim) and Customer availability (AI gateway (LLM inference)), lasting 20h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 01:00 AM UTC
Resolved
Sep 24, 2026, 09:40 PM UTC
Duration
20h 40m
Detected by Pingoru
Sep 24, 2026, 01:00 AM UTC

Affected components

Customer availability (Agent claim)Customer availability (AI gateway (LLM inference))

Update timeline

  1. investigating Sep 24, 2026, 01:00 AM UTC

    AI gateway (LLM inference) went down.

  2. resolved Sep 24, 2026, 09:40 PM UTC

    AI gateway (LLM inference) recovered.