MJ Platform incident

Reports of inability to post payments or check in patients in Pennsylvania

Minor Resolved View vendor source →

MJ Platform experienced a minor incident on September 12, 2024 affecting Retail, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 11:49 PM UTC
Resolved
Sep 13, 2024, 12:12 AM UTC
Duration
23m
Detected by Pingoru
Sep 12, 2024, 11:49 PM UTC

Affected components

Retail

Update timeline

  1. investigating Sep 12, 2024, 11:49 PM UTC

    We are currently investigating the reports of the inability to post payments or check in patients in Pennsylvania

  2. investigating Sep 13, 2024, 12:00 AM UTC

    Investigation is ongoing, it appears that we are receiving 504 errors from the patient registry.

  3. monitoring Sep 13, 2024, 12:10 AM UTC

    We are receiving normal responses from the patient registry. We are monitoring for any continued errors.

  4. resolved Sep 13, 2024, 12:12 AM UTC

    The inability to check in patients has been resolved.