Mixpanel incident

Raw export API: subset of projects running into timeouts and errors

Minor Resolved View vendor source →

Mixpanel experienced a minor incident on January 27, 2025 affecting Data Export, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 04:25 PM UTC
Resolved
Jan 27, 2025, 10:52 PM UTC
Duration
6h 27m
Detected by Pingoru
Jan 27, 2025, 04:25 PM UTC

Affected components

Data Export

Update timeline

  1. investigating Jan 27, 2025, 04:25 PM UTC

    We've recently identified that a subset of projects are running into errors and/or timeouts when querying our raw export API (api/2.0/export). Do note this is specific to our raw export API and is not affecting our pipelines functionality. The team is actively investigating the root cause related to it. We'll provide updates via this channel. Thanks so much for your patience while this is reviewed.

  2. monitoring Jan 27, 2025, 05:02 PM UTC

    the success rate of the export API has come back to expected levels and we'll continue monitor the situation

  3. resolved Jan 27, 2025, 10:52 PM UTC

    This incident has been resolved.