Mixmax experienced a critical incident on September 10, 2022 affecting Web app and API and 1 more component, lasting 11h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2022, 08:05 PM UTC
The Mixmax web application is having issues loading. We're actively working to resolve. The issue is expected to last another 4 hours.
- investigating Sep 11, 2022, 01:11 AM UTC
We are continuing to investigate this issue. It requires us to wait for some pending operations to finish. The issue is expected to last another 4 hours
- identified Sep 11, 2022, 01:49 AM UTC
The issue has been identified and fix is being implemented.
- monitoring Sep 11, 2022, 02:53 AM UTC
We have implemented a fix, and the dashboard is back. As the systems recover, some delays can be experienced with email sending, but we should be back to normal in a few more hours. We are continuing to monitor the results of the fix.
- monitoring Sep 11, 2022, 03:14 AM UTC
We have implemented a fix, and the dashboard is back. As the systems recover, some delays can be experienced with email sending, but we should be back to normal in a few more hours. We are continuing to monitor the results of the fix.
- resolved Sep 11, 2022, 07:30 AM UTC
This incident has been resolved.