Mixmax incident

Delays in multiple services: sequences, web app

Major Resolved View vendor source →

Mixmax experienced a major incident on October 2, 2022 affecting Sending emails in Gmail/Inbox and Web app, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2022, 03:52 PM UTC
Resolved
Oct 02, 2022, 05:34 PM UTC
Duration
1h 41m
Detected by Pingoru
Oct 02, 2022, 03:52 PM UTC

Affected components

Sending emails in Gmail/InboxWeb app

Update timeline

  1. identified Oct 02, 2022, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  2. investigating Oct 02, 2022, 04:16 PM UTC

    The Mixmax web application is having issues loading. We're actively working to resolve

  3. identified Oct 02, 2022, 04:51 PM UTC

    We identified the reason and mitigated the issue, but still experiencing delays in sequences. Working on fix.

  4. monitoring Oct 02, 2022, 05:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 02, 2022, 05:34 PM UTC

    This incident has been resolved.