Mixmax incident

Email syncing to Salesforce is delayed.

Minor Resolved View vendor source →

Mixmax experienced a minor incident on February 6, 2024 affecting API, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2024, 06:25 PM UTC
Resolved
Feb 06, 2024, 07:13 PM UTC
Duration
48m
Detected by Pingoru
Feb 06, 2024, 06:25 PM UTC

Affected components

API

Update timeline

  1. investigating Feb 06, 2024, 06:25 PM UTC

    We are currently investigating the root cause of the issue. This only impacts users who have email syncing enabled with Salesforce.

  2. identified Feb 06, 2024, 06:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 06, 2024, 06:49 PM UTC

    We have implemented a fix and are looking into what can be retroactively synced.

  4. resolved Feb 06, 2024, 07:13 PM UTC

    The incident has been resolved. We will send follow-up communications to affected users whose unsynced activities to Salesforce have been permanently lost via email.