Mitel incident

Unable to log in to Mitel One Mobile on iOS after upgrading to 6.8.1

Major Resolved View vendor source →

Mitel experienced a major incident on August 8, 2025 affecting Mitel One, lasting 9h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 10:31 AM UTC
Resolved
Aug 08, 2025, 08:23 PM UTC
Duration
9h 51m
Detected by Pingoru
Aug 08, 2025, 10:31 AM UTC

Affected components

Mitel One

Update timeline

  1. investigating Aug 08, 2025, 10:31 AM UTC

    Currently there is an issue with the authentication in the iOS version of Mitel One version 6.8.1. Please DO NOT UPGRADE to this build, a new build will be released as soon as possible that will fix this issue. A further update to this will be posted once this new build is available.

  2. identified Aug 08, 2025, 10:53 AM UTC

    We have identified the issue and are working on a fix.

  3. monitoring Aug 08, 2025, 11:31 AM UTC

    The fix has been released in iOS version 6.8.2 of Mitel One.

  4. resolved Aug 08, 2025, 08:23 PM UTC

    The incorrect authentication URL was mistakenly used in version 6.8.1, this was corrected in version 6.8.2.