MIT IS&T experienced a notice incident on January 9, 2025 affecting Administrative Services, lasting 21h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Administrative Services
Update timeline
- monitoring Jan 09, 2025, 05:14 PM UTC
Emails sent to teams using ServiceNow ticketing queues on Thursday, January 9, between 12:00 a.m. - 10:00 a.m. EST were not generating tickets as expected. Ticket generation for newly received emails has been restored. Any emails sent during the outage window (that did not generate ServiceNow tickets) have been reprocessed to generate their respective ServiceNow tickets. IS&T is continuing to monitor the situation.
- resolved Jan 10, 2025, 02:18 PM UTC
This incident has been resolved.