MIT IS&T incident

MIT infrastructure services unavailable - including Touchstone login

Critical Resolved View vendor source →

MIT IS&T experienced a critical incident on January 20, 2025 affecting General, lasting 14h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2025, 05:53 PM UTC
Resolved
Jan 21, 2025, 08:50 AM UTC
Duration
14h 56m
Detected by Pingoru
Jan 20, 2025, 05:53 PM UTC

Affected components

General

Update timeline

  1. identified Jan 20, 2025, 05:53 PM UTC

    IS&T is aware that several services, such as Touchstone login, Moira and LDAP are unavailable due to an infrastructure failure. IS&T has identified the issue and is working with vendor support on a resolution.

  2. monitoring Jan 21, 2025, 12:35 AM UTC

    A fix was implemented and infrastructure services are restored. IS&T is monitoring services to confirm resolution.

  3. resolved Jan 21, 2025, 08:50 AM UTC

    This incident has been resolved.