MIT IS&T incident

ServiceNow Ticket Generation

Notice Resolved View vendor source →

MIT IS&T experienced a notice incident on January 31, 2025 affecting General, lasting 2d 10h. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 03:05 PM UTC
Resolved
Feb 03, 2025, 01:32 AM UTC
Duration
2d 10h
Detected by Pingoru
Jan 31, 2025, 03:05 PM UTC

Affected components

General

Update timeline

  1. monitoring Jan 31, 2025, 03:05 PM UTC

    Emails sent to teams using ServiceNow ticketing queues on Thursday, January 30, between 7:30 p.m. and 9:55 a.m. Friday, January 31 EST, were not generating tickets as expected. Ticket generation for newly received emails has been restored. Any emails sent during the outage window (that did not generate ServiceNow tickets) are being reprocessed to generate their respective ServiceNow tickets. IS&T is continuing to monitor the situation.

  2. resolved Feb 03, 2025, 01:32 AM UTC

    This incident has been resolved.