[EU] Issue affecting our service performance

Update timeline

1. investigating Mar 04, 2026, 05:14 PM UTC

   Status: Investigating We are currently investigating an issue affecting our service. We identified elevated CPU utilization on our content database, which is causing performance degradation. Current Impact: Users may experience slow loading times or failures when attempting to open boards and spaces. What We're Doing: Our engineering team is actively investigating the root cause and exploring mitigation options to restore normal service performance. Next Steps: We will provide updates as we make progress toward resolution. We sincerely apologize for the disruption and appreciate your patience. Affected components Application (Degraded performance)

2. monitoring Mar 04, 2026, 05:24 PM UTC

   Status: Monitoring Identified the issue and have mitigated the impact. We will continue monitoring and take more follow up actions. Affected components Application (Degraded performance)

3. monitoring Mar 04, 2026, 05:39 PM UTC

   Status: Monitoring Performance should have returned to normal. We are still monitoring to ensure the experience is restored. Affected components Application (Degraded performance)

4. resolved Mar 04, 2026, 05:41 PM UTC

   Status: Resolved Issue is resolved. Affected components Application (Operational)