Mio incident

Mio Service Outage - MSFT Teams primary user messages impact

Major Resolved View vendor source →

Mio experienced a major incident on February 17, 2023 affecting API, lasting 15h 56m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2023, 02:00 AM UTC
Resolved
Feb 17, 2023, 05:56 PM UTC
Duration
15h 56m
Detected by Pingoru
Feb 17, 2023, 02:00 AM UTC

Affected components

API

Update timeline

  1. identified Feb 17, 2023, 05:48 PM UTC

    We are experiencing a service outage affecting messages sent by Microsoft Teams primary users to other platforms. Any messages from Microsoft Teams primary users sent after 7:59 pm CST may have been impacted. Last night Mio deployed an update that was successful for most customers. Since then, we identified issues that are unique to some of our customers' Microsoft tenants that we are working hard to remedy. Again, this outage only impacts MSFT teams primary users.

  2. identified Feb 17, 2023, 05:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 17, 2023, 05:56 PM UTC

    This incident has been resolved.