Mio experienced a critical incident on December 12, 2024 affecting API, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 12, 2024, 05:13 PM UTC
Mio is experiencing a temporary disruption affecting some features of our chat interoperability service. The disruption is caused by an outage of a Microsoft API: https://admin.microsoft.com/#/servicehealth/:/alerts/TM955389 Our team is actively monitoring the situation and working with Microsoft to restore full functionality as quickly as possible. What you can expect: - The outage impacts messages sent in direct messages and group chats from Microsoft Teams users to Google Chat users. - Until the API is back online Mio recommends end users move all critical conversations to channels as they are unaffected. We understand that this disruption may be inconvenient, and we sincerely apologize for any impact it may cause. We will keep you updated on the progress and notify you as soon as the issue is resolved. Thank you for your patience and understanding. Sincerely, The Mio Support Team
- resolved Dec 13, 2024, 12:54 AM UTC
We're pleased to inform you that the Mio service disruption has been resolved. The Microsoft API issue causing the disruption has been resolved, and full functionality has been restored to Mio. All messages sent from a Microsoft Teams users in a direct message or a group chat to a Google Chat user will be successfully relayed. We understand that this outage caused inconvenience, and we apologize for any impact to your work. We appreciate your patience and understanding while we worked to resolve the issue. We value your business and are committed to providing you with a reliable and seamless experience. If you have any questions or concerns, please don't hesitate to contact our support team at [email protected]. Sincerely, The Mio Support Team