Mio incident

Directory Sync Issues for Organizations that use Google Groups

Notice Resolved View vendor source →

Mio experienced a notice incident on August 25, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 07:02 PM UTC
Resolved
Aug 24, 2025, 05:00 AM UTC
Duration
—
Detected by Pingoru
Aug 25, 2025, 07:02 PM UTC

Update timeline

  1. resolved Aug 25, 2025, 07:02 PM UTC

    We have identified an issue with our Google Directory Sync process that resulted in unintended deletions of Mio-provisioned Microsoft Guest Accounts. This caused service interruptions for a number of Mio organizations. We have paused the process and are deploying a fix today to prevent further impact. Restoration is underway, which will involve recreating Microsoft Guest Accounts and reinstating channel memberships. Direct Messages with the original accounts and prior file access permissions will no longer work, but history and search remain unaffected. Users will need to re-establish new DMs once guest accounts are recreated. We are working urgently to restore service and will provide updates as progress is made.