Mio incident

Degraded Performance due to AWS issue in the US-East-1 region

Minor Resolved View vendor source →

Mio experienced a minor incident on October 20, 2025 affecting API and Management Portal, lasting 23h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:55 AM UTC
Resolved
Oct 21, 2025, 11:46 AM UTC
Duration
23h 51m
Detected by Pingoru
Oct 20, 2025, 11:55 AM UTC

Affected components

APIManagement Portal

Update timeline

  1. investigating Oct 20, 2025, 11:55 AM UTC

    Due to the 'Operational issue - Multiple services' services issues affecting AWS we are seeing degraded performance and an increase error rate on the Mio service.

  2. monitoring Oct 20, 2025, 11:47 PM UTC

    As a result of AWS us-east-1 returning to operational status we are now seeing our own services returning to normal. We will continue to monitor operations closely to confirm full stability.

  3. resolved Oct 21, 2025, 11:46 AM UTC

    Following extended monitoring this incident is now considered resolved.