miLibris incident

major outage on content availability following an incident on our storage system

Critical Resolved View vendor source →

miLibris experienced a critical incident on November 5, 2021 affecting v4.x and FR and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2021, 06:35 AM UTC
Resolved
Nov 05, 2021, 08:21 AM UTC
Duration
1h 46m
Detected by Pingoru
Nov 05, 2021, 06:35 AM UTC

Affected components

v4.xFRConsoleUSPublicationCAMultimedia EditorNLStatic

Update timeline

  1. investigating Nov 05, 2021, 06:35 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 05, 2021, 07:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 05, 2021, 08:21 AM UTC

    Everything is now up and running. Our core storage array started to malfunction around 4:00am this morning, making our data partially unavailable for the rest of our services. The root cause appears to be a hardware bug on the controller managing the array, and we are starting an in-depth analysis to determine the next corrective actions.