Atlassian Migrations incident

Some Cloud and Sandbox Migrations entering a stuck or failed status

Major Resolved View vendor source →

Atlassian Migrations experienced a major incident on April 15, 2025 affecting Jira: Cloud to Cloud Migrations - Copy Product Data and Jira: Server / Data Center to Cloud Migrations and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 06:00 AM UTC
Resolved
Apr 15, 2025, 07:23 AM UTC
Duration
1h 23m
Detected by Pingoru
Apr 15, 2025, 06:00 AM UTC

Affected components

Jira: Cloud to Cloud Migrations - Copy Product DataJira: Server / Data Center to Cloud MigrationsJira: SandboxConfluence: Cloud to Cloud Migrations - Copy Product DataConfluence: Server / Data Center to Cloud MigrationsConfluence: Sandbox

Update timeline

  1. identified Apr 15, 2025, 06:00 AM UTC

    We are aware of some customers experiencing issues when attempting to run cloud or sandbox migrations that will cause them to enter a failed or stuck status. Our team is investigating these migrations and we will provide an update as soon as possible. If you are experiencing this issue, please reach out to Atlassian support.

  2. resolved Apr 15, 2025, 07:23 AM UTC

    This incident has been resolved.