Atlassian Migrations incident

Management of Apps is partially unavailable on different platforms

Critical Resolved View vendor source →

Atlassian Migrations experienced a critical incident on April 28, 2025 affecting Jira: Cloud to Cloud Migrations - Copy Product Data and Jira: Server / Data Center to Cloud Migrations and 1 more component, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 11:59 AM UTC
Resolved
Apr 28, 2025, 04:12 PM UTC
Duration
4h 13m
Detected by Pingoru
Apr 28, 2025, 11:59 AM UTC

Affected components

Jira: Cloud to Cloud Migrations - Copy Product DataJira: Server / Data Center to Cloud MigrationsJira: Backup, Restore, Import & ExportJira: SandboxConfluence: Cloud to Cloud Migrations - Copy Product DataConfluence: Server / Data Center to Cloud MigrationsConfluence: Backup, Restore, Import & ExportConfluence: SandboxApps: Server / Data Center to Cloud MigrationsBitbucket: Server / Data Center to Cloud Migrations

Update timeline

  1. investigating Apr 28, 2025, 11:59 AM UTC

    We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms. Such as apps lifecycle (installation, removals), developer console usage (including tunnelling), and the creation and deployment of Forge apps. Our team is working diligently to resolve this issue and restore services quickly. We are in the process of identifying the root cause and implementing the necessary fixes. Next updates in 1 hour.

  2. identified Apr 28, 2025, 12:55 PM UTC

    We are currently experiencing partial unavailability in managing Forge apps on different Atlassian platforms, such as apps lifecycle (installation, removals), developer console usage (including tunneling), and the creation and deployment of Forge apps. We have identified the root cause and are in the process of mitigating the impact. We'll keep you posted with further updates. Next updates in 1 hour.

  3. monitoring Apr 28, 2025, 01:42 PM UTC

    The issues causing the unavailability of related Forge apps capabilities on multiple Atlassian platforms have been resolved, and services are now operating normally for all impacted customers. We will continue to closely monitor for stability.

  4. resolved Apr 28, 2025, 04:12 PM UTC

    Between 10:55 AM UTC to 13:15 PM UTC on April 28, 2025, we experienced partial unavailability in managing Forge apps; Such as lifecycle developer console usage, and the creation and deployment of Forge apps for Atlassian Partners, Jira Work Management, Jira, Atlassian Developer, Jira Product Discovery, Compass, and Atlassian Migrations. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.