Mezmo incident

LogDNA Web UI is unresponsive

Major Resolved View vendor source →

Mezmo experienced a major incident on April 20, 2021 affecting Web App and Search and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 09:04 AM UTC
Resolved
Apr 20, 2021, 11:54 AM UTC
Duration
2h 50m
Detected by Pingoru
Apr 20, 2021, 09:04 AM UTC

Affected components

Web AppSearchLivetail

Update timeline

  1. investigating Apr 20, 2021, 09:04 AM UTC

    Our WebUI is not loading pages consistently. We are currently investigating the issue.

  2. investigating Apr 20, 2021, 09:04 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 20, 2021, 10:08 AM UTC

    Our engineers applied a fix and we are monitoring the results.

  4. monitoring Apr 20, 2021, 11:12 AM UTC

    Web app is operational and we are continuing to monitor all services.

  5. resolved Apr 20, 2021, 11:54 AM UTC

    The incident has been resolved and the logs are accessible in web app.