Meteor incident

Exporting logs from apps deployed to Galaxy is temporarily unavailable

Major Resolved View vendor source →

Meteor experienced a major incident on July 1, 2022 affecting Galaxy US infrastructure and Galaxy EU Infrastructure and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2022, 05:21 PM UTC
Resolved
Jul 01, 2022, 11:25 PM UTC
Duration
6h 4m
Detected by Pingoru
Jul 01, 2022, 05:21 PM UTC

Affected components

Galaxy US infrastructureGalaxy EU InfrastructureGalaxy AP Infrastructure

Update timeline

  1. investigating Jul 01, 2022, 05:21 PM UTC

    We are currently working on an issue on the Galaxy that is blocking the export of logs. We are very sorry for the incident and we are working as fast as we can to fix this as soon as possible.

  2. identified Jul 01, 2022, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 01, 2022, 11:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 01, 2022, 11:25 PM UTC

    This incident has been resolved.