MetaPulse incident

Mail is not being sent

Minor Resolved View vendor source →

MetaPulse experienced a minor incident on June 9, 2020 affecting Web Site, lasting 8h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2020, 03:26 PM UTC
Resolved
Jun 09, 2020, 11:53 PM UTC
Duration
8h 27m
Detected by Pingoru
Jun 09, 2020, 03:26 PM UTC

Affected components

Web Site

Update timeline

  1. investigating Jun 09, 2020, 03:26 PM UTC

    There is an issue with our mail system causing all email to not be sent from envisage. We are currently investigating.

  2. identified Jun 09, 2020, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 09, 2020, 08:40 PM UTC

    We are still working on a solution for this mail outage. Thank you for your patience.

  4. resolved Jun 09, 2020, 11:53 PM UTC

    Mail should be working again. Please let us know if you are experiencing any issues receiving email from envisage.