MetaPulse incident

Server issues preventing User log in

Major Resolved View vendor source →

MetaPulse experienced a major incident on August 25, 2021 affecting Background Workers and Web Site and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2021, 02:15 PM UTC
Resolved
Aug 25, 2021, 02:25 PM UTC
Duration
10m
Detected by Pingoru
Aug 25, 2021, 02:15 PM UTC

Affected components

Background WorkersWeb SiteDatabase

Update timeline

  1. investigating Aug 25, 2021, 12:33 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 25, 2021, 12:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 25, 2021, 12:57 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 25, 2021, 01:11 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 25, 2021, 01:13 PM UTC

    Issue related to Background Workers and Database. Main Web Site unaffected. We are continuing to investigate.

  6. identified Aug 25, 2021, 02:15 PM UTC

    There is a bug in part of the code which bypassed our extensive test suite and was only triggered in production. We are deploying a fix now.

  7. resolved Aug 25, 2021, 02:25 PM UTC

    The deployment finished and everything appears to be functioning normal again. Thank you for your patience.