MetaPulse experienced a major incident on November 4, 2022 affecting Background Workers and Web Site, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2022, 02:14 PM UTC
Some features aren't working such as data exports and setting graph values. We are investigating the cause of this issue and will work on a fix shortly.
- identified Nov 04, 2022, 02:24 PM UTC
The issue has been identified and we are currently deploying a fix.
- monitoring Nov 04, 2022, 02:45 PM UTC
A fix has been deployed. We will continue monitoring to see if there are any further issues.
- resolved Nov 04, 2022, 02:55 PM UTC
This issue appears to be resolved. If you are experiencing any further issues, please contact us. This issue was caused by an incompatibility between an upgraded library and a configuration unique to our production environment. Some changes will be made to bring our development and staging environments more in-line with production to reduce the chance of this happening in the future.