MetaPulse incident

Slow or Unresponsive

Major Resolved View vendor source →

MetaPulse experienced a major incident on February 23, 2021 affecting API and Web Site and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2021, 08:55 PM UTC
Resolved
Feb 23, 2021, 10:12 PM UTC
Duration
1h 17m
Detected by Pingoru
Feb 23, 2021, 08:55 PM UTC

Affected components

APIWeb SiteDatabase

Update timeline

  1. investigating Feb 23, 2021, 09:28 PM UTC

    The web server is sometimes slow or unresponsive to requests. We are currently investigating this issue.

  2. investigating Feb 23, 2021, 09:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 23, 2021, 10:02 PM UTC

    The database server was running out of memory causing the queries to slow down and back up.

  4. monitoring Feb 23, 2021, 10:03 PM UTC

    After increasing the memory of the database server the issue appears to be fixed.

  5. resolved Feb 23, 2021, 10:12 PM UTC

    This incident has been resolved.