Metabase incident

Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness

Major Resolved View vendor source →

Metabase experienced a major incident on April 2, 2025 affecting Metabase Cloud Platform, lasting 8h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 01:00 PM UTC
Resolved
Apr 02, 2025, 09:34 PM UTC
Duration
8h 33m
Detected by Pingoru
Apr 02, 2025, 01:00 PM UTC

Affected components

Metabase Cloud Platform

Update timeline

  1. investigating Apr 02, 2025, 01:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 02, 2025, 01:46 PM UTC

    The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence.

  3. resolved Apr 02, 2025, 09:34 PM UTC

    We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148 We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.