Meta incident

WhatsApp Business Account Management: Medium disruptions

Major Resolved View vendor source →

Meta experienced a major incident on January 6, 2026 affecting WhatsApp Business Platform — WhatsApp Business Account Management, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 03:06 PM UTC
Resolved
Jan 06, 2026, 06:42 PM UTC
Duration
3h 35m
Detected by Pingoru
Jan 06, 2026, 03:06 PM UTC

Affected components

WhatsApp Business Platform — WhatsApp Business Account Management

Update timeline

  1. investigating Jan 06, 2026, 03:06 PM UTC

    Some WABAs using credit lines from organizations based in India are currently unable to send messages if their account currency is not INR, due to a payment method issue. We have already started reviewing the incident and expect a fix soon. We will keep you posted as we have more updates.

  2. resolved Jan 06, 2026, 06:42 PM UTC

    We have recovered from an earlier outage impacting WhatsApp Business Account Management, and services have now been restored. We apologize for any inconvenience that this may have caused.