Meta experienced a major incident on February 19, 2026 affecting WhatsApp Business Platform — Cloud API, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2026, 06:24 PM UTC
We are currently experiencing high disruptions impacting messages on Coexistence. After onboarding, WhatsApp Business App and Web Companion devices display "Waiting for this message" for messages sent via the Cloud API. Our engineering teams are actively investigating. We will provide another update within 1 hour or sooner if additional information becomes available.
- investigating Feb 19, 2026, 06:54 PM UTC
The fix for the high disruptions impacting messages on Coexistence is currently deploying. The current expected deployment time is in 6 hours. We will provide another update once the fix is deployed.
- investigating Feb 20, 2026, 08:58 AM UTC
The high disruptions impacting messages on Coexistence are ongoing. Our teams are actively investigating and implementing additional mitigation. Next update within 12 hours, or sooner if there are changes
- resolved Feb 21, 2026, 07:04 AM UTC
The fix for the high disruptions impacting messages on Coexistence is deployed and this issue is now resolved as of 07:00 GMT. Thank you for your patience.