Meta experienced a major incident on March 3, 2026 affecting WhatsApp Business Platform — Cloud API - Calling, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2026, 04:50 AM UTC
We are currently experiencing high disruptions impacting Cloud API - Business Initiated Calling. Our engineering teams are investigating the issue. We will provide another update if additional information is available.
- investigating Mar 04, 2026, 02:03 AM UTC
Our engineering teams have identified the root cause of the high disruptions impacting Business Initiated Calling on WhatsApp Cloud API. We are currently deploying the fix and the expected to be deployed in next few hours.
- resolved Mar 04, 2026, 09:24 AM UTC
The fix for the high disruptions impacting business initiated calling on WhatsApp Cloud API has been deployed and this issue is now mitigated as of 9:24 AM UTC. Thank you for your patience.