Meta experienced a major incident on March 9, 2026 affecting WhatsApp Business Platform — Cloud API, lasting 22h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 01:55 PM UTC
We are currently experiencing Medium Disruptions impacting template messages that include a URL button and a media header. Users on iOS 2.26.8.76 may see a broken experience. This issue started at Mar 06 2026 20:00:00 UTC. We are currently deploying the fix and the expected deployment time is in Mar 13 2026 19:00:00 UTC. We will provide another update within 12 hours or sooner if additional information is available.
- resolved Mar 10, 2026, 12:03 PM UTC
We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused.