Meta incident

Coexistence - Onboarding: Medium disruptions

Major Resolved View vendor source →

Meta experienced a major incident on April 20, 2026 affecting WhatsApp Business Platform — Coexistence - Onboarding, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 04:00 PM UTC
Resolved
Apr 20, 2026, 05:13 PM UTC
Duration
1h 13m
Detected by Pingoru
Apr 20, 2026, 04:00 PM UTC

Affected components

WhatsApp Business Platform — Coexistence - Onboarding

Update timeline

  1. investigating Apr 20, 2026, 04:00 PM UTC

    We are currently experiencing medium disruptions impacting onboarding on COEX. This issue started at 9:00 AM PST. Our engineering teams are investigating the issue. We will provide another update within 6 hours or sooner if additional information is available.

  2. resolved Apr 20, 2026, 05:13 PM UTC

    We have recovered from an earlier outage impacting Coexistence - Onboarding, and services have now been restored. We apologize for any inconvenience that this may have caused.