Meta incident

Marketing Messages API for WhatsApp: High disruptions

Major Resolved View vendor source →

Meta experienced a major incident on May 19, 2026 affecting WhatsApp Business Platform — Marketing Messages API for WhatsApp, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 03:30 AM UTC
Resolved
May 19, 2026, 06:08 AM UTC
Duration
2h 38m
Detected by Pingoru
May 19, 2026, 03:30 AM UTC

Affected components

WhatsApp Business Platform — Marketing Messages API for WhatsApp

Update timeline

  1. investigating May 19, 2026, 03:30 AM UTC

    We are currently experiencing high disruptions impacting webhook delivery and sends of media messages on MM API for WhatsApp. This issue started at 11:30 am SGT on May 19th. Our engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.

  2. resolved May 19, 2026, 06:08 AM UTC

    We have recovered from an earlier outage impacting MM API, and services have now been restored. We apologize for any inconvenience that this may have caused.