Meta experienced a major incident on December 9, 2025 affecting Meta Horizon Device Manager — Devices, lasting 7d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 10:16 PM UTC
Controllers disappearing after exiting an app. Some Meta Quest for Business customers are reporting issues of their controllers disappearing upon updating to v83 whilst being managed by XR MDMs. Our team is actively working to resolve this issue. We apologize for any disruptions this may have caused.
- investigating Dec 10, 2025, 02:14 PM UTC
Some Meta Quest for Business customers are reporting issues of their controllers disappearing upon updating to v83 whilst being managed by XR MDMs. Our team is actively working to resolve this issue. We apologize for any disruptions this may have caused.
- resolved Dec 17, 2025, 06:21 PM UTC
We have recovered from an earlier outage impacting Devices, and services have now been restored. We apologize for any inconvenience that this may have caused.